Terms of Service (Egypt)

1. Introduction and Definitions

Welcome to QYF School (“we,” “us,” or “our”). By using our educational platform (“Services”), you agree to comply with and be bound by these Terms of Service (“Terms”). Please read these Terms carefully before using our Services.

Definitions:

“Services” refer to the educational website and platform offered by QYF School.
“Instructors” are the individuals or entities who create and provide courses and live lessons on our platform.
“Students” are users who access and participate in the courses and lessons offered by Instructors.
“Third Parties” include partners and service providers that assist in delivering our Services.
2. Use of Services

When using our Services, you must:

Agree to and accept our Terms and any additional policies provided within the Services.
Use our Services only for their intended educational purposes.
Refrain from engaging in any fraudulent or deceptive activities.
Not attempt to bypass security measures or access our Services in unauthorized ways.
Comply with all applicable Egyptian laws and regulations.
We reserve the right to suspend or terminate your access to our Services if you violate our Terms or engage in suspected misconduct.

3. Intellectual Property Rights

All intellectual property rights related to our Services and content are owned by QYF School or its licensors. You may not use any of these materials without obtaining prior permission or as permitted by Egyptian law.

4. Branding and Logos

You are not authorized to use the branding or logos associated with our Services without prior written consent.

5. Legal Notices

Do not remove, obscure, or alter any legal notices displayed within or alongside our Services.

6. Data Sharing and Egyptian Law Compliance

Your use of our Services may involve sharing data with Third Parties. This data sharing is conducted in compliance with Egyptian data protection and privacy laws. Users are provided with the option to review and accept this data-sharing policy separately.

7. Additional Terms and Product Requirements

Our Services are diverse, and additional terms or product requirements, including age restrictions, may apply. These additional terms will be accessible within the relevant Services and become part of your agreement with us when you use those specific Services.

Refund Policy

1. Introduction and Definitions

At QYF School, we want to ensure your satisfaction with our Services. Please read our Refund Policy carefully to understand your rights and obligations regarding refunds.

Definitions:

“Services” refer to the educational platform provided by QYF School.
2. Refund Eligibility

You may be eligible for a refund under the following circumstances, in accordance with Egyptian law:

Canceled Courses: If an Instructor cancels a course, you may request a refund.
Technical Issues: If you encounter technical problems that prevent you from accessing or using a course, you may be eligible for a refund.
Please note that eligibility for refunds may vary based on individual cases and should align with Egyptian consumer protection laws.

3. Refund Process

To request a refund, follow these steps, ensuring compliance with Egyptian law:

Contact our customer support team via [email protected] within Working Hours: 9AM – 6PM (UTC+3) Sunday to Thursday.
Provide the necessary information and documentation to support your refund request.
We will review your request and aim to process refunds within Working Hours: 9AM – 6PM (UTC+3) Sunday to Thursday.
4. Exceptions and Disputes

Exceptions to our refund policy may apply, such as cases where a course has been significantly completed, consistent with Egyptian regulations. Disputes regarding refunds will be addressed through our customer support and mediation services, if necessary.

5. Changes to the Refund Policy

We reserve the right to update or modify our refund policy at any time, in compliance with Egyptian legal requirements. Users will be bound by the most recent version of the policy, so it is advisable to review it periodically.